All FAQs
AquaTru and AquaTru Connect
- Important Update: How to Sync Your AquaTru Purifier with Our New App!
- What is AquaTru's patented Ultra Reverse Osmosis Purification?
- How does AquaTru compare to other filters or purifiers?
- Are air bubbles in the tap tank normal?
- How do I clean algae/mold found in the closed areas of the water dispenser on the clean water tank?
- Which types of contaminants do AquaTru purifiers remove?
- How do I clean algae or mold found in the open ports on the base of the unit?
- Why is there water in the clean water tank handle?
- What is descaling?
- When should descaling maintenance be performed?
- How do I Use the AquaTru Descaling Kit?
- Do AquaTru purifiers require electricity?
- Troubleshooting: My new AquaTru won't turn on, or why was it working and will no longer turn on?
- Troubleshooting: Why does my AquaTru countertop unit sometimes turn off during the filtering process
- Troubleshooting: Why won't AquaTru turn on after I changed my filters (or washed the tanks)?
- Troubleshooting: Why is water is leaking down the side of the clean water tank handle?
- Troubleshooting: Why is the clean water tank's dispenser spout leaking?
- Do AquaTru Countertop purifiers require connection to plumbing?
- Troubleshooting: I just changed my filters. Why is it leaking water now?
- Do AquaTru Under Sink purifiers require installation?
- How many plastic water bottles does AquaTru save?
- What is in the waste water I throw out from the tap water tank?
- Does AquaTru donate to areas affected by water crises?
- Maintenance Matters
- Troubleshooting: What do I do if I notice mold on my AquaTru?
- Troubleshooting: What do I do if I notice pink mold on my AquaTru?
- How to Sanitize the AquaTru Classic and Connect Base
AquaTru Carafe
- How does AquaTru Carafe compare to other filters or purifiers?
- What is the AquaTru Carafe?
- What is the AquaTru Carafe's tank capacity and filtration time?
- What are the AquaTru Carafe's specifications?
- Does the AquaTru Carafe purifier use different filters as other AquaTru purifiers?
- What contaminants does the AquaTru Carafe purifier remove?
- Where can I find the AquaTru Carafe owner's manual?